Student Finance cannot discuss any aspect of a student’s account or application with anyone other than the student without the student’s permission. This includes the parents or partner of a student, a legal representative or someone from their university or college.

Want to give someone else access?

Many students find it useful to occasionally allow another person to call on their behalf – especially if they’re experiencing difficulties with their application. You can have a maximum of two named third parties on your account – including us if you’d like.

If you’ve booked an appointment and would like a Money & Support Adviser to speak to your Student Finance body on your behalf, you can call your Student Finance body and give permission for us at the University to discuss your account with them by setting up a ‘consent to share’ password.

Consent to share can be given by calling your funding provider:

- Wales and EU

- England

- Northern Ireland

- Scotland

- NHS Wales

To share consent with us

• your Customer Reference Number, name and address
• our name (University of South Wales) and relationship to the student – Higher Education Provider.
• our full address – University of South Wales, Trefforest, CF37 1DL
• a password – no information will be given unless this is confirmed by the third party, so let us know what it is in advance of your appointment by emailing [email protected]
• a date specifying when the consent to share should expire, or to confirm if it’s indefinite.