Contact Us

Opening Hours

The Student Money Advice Team telephone opening hours are Monday - Friday 9 am - 12 pm. 

Book an Appointment

Bookable telephone appointments are usually available Monday - Friday, 10:00 am - 4:00 pm.

To check availability and to book an appointment with a Money & Support Adviser, please visit Advice Zone Online or select:


Appointments are currently only available via the telephone - please put 'telephone appointment' in the title field and provide a contact number in either the 'Description' or 'Enquirer Notes' fields when booking online. The Adviser will then contact you at the start of your allocated time

Please note that calls will be from a 'withheld' number, so please check your phone settings to ensure your handset will receive them.

If your query is relating to your student funding, please ensure that you either have your paperwork with you, or you know your customer reference number, passwords and secret answers, to be able to access your online student finance account. 

Please note that you may also need to set up 'consent to share' on your student finance account, so that we can speak to your provider to help resolve issues, without you being present.

Appointments are 30 minutes in duration and for more in-depth queries, such as checking regulations, assisting with budgeting, contacting student finance regarding issues and help with completing forms.

Please remember...

If you need help completing a Student Support Fund form, it would be beneficial if you have completed what you can of the form and have all your relevant paperwork such as Student Finance information, current 2 months bank statements for each account you (and your partner, if living as a couple) hold in your name(s) and any further additional information requested on the form checklist. 

Get in touch...

Advice Zone Online

General Enquiries

Tel: 01443 483778

e-mail: [email protected]


e-mail: [email protected]

Student Support Fund: 

e-mail: [email protected]