September 8, 2017
The Student Loans Company has asked us to relay this information to students.
Phishing is a fraudulent activity designed to trick you in to giving out your login details. Fraudsters can then use this information to log in to your account and steal information
Identifying a phishing email
•Be suspicious of any requests for personal or financial information. The SLC will never ask you to confirm your bank details or login information by email.
•'Dear Student’ – phishing emails are usually sent out in bulk and therefore are unlikely to contain your first name or surname
•Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.
•'Failure to respond in 24 hours will result in your account being closed’ these types of messages are designed to convey a sense of urgency to prompt a quick response.
•You should also be aware of suspicious text messages asking you to click a link or confirm information about yourself. The text messages sent by SLC are to give information only.
Please see link for a fraudulent email which has recently been sent out.
If you believe you have received any communication that is suspicious, or are concerned about the safety of your account, please get in touch by email at firstname.lastname@example.org.
If you have responded to a phishing email, you should change your account password and forward the email to the security team at email@example.com.
Please note that they cannot respond to all emails sent.
If you are experiencing any issues with your student finance, please contact the University’s Student Money Advice Team for advice.