Book an Appointment

Please read the following information before continuing to make your appointment.

It will help us to assist you if you can bring along any relevant documentation and/or information with you to your appointment.

Depending on the nature of your enquiry, useful documents may include:

  • Student Finance Notifications showing entitlement to government funding, or logins, secret answers and
passwords to access your online student finance account
  • Correspondence concerning outstanding debts or charges
  • Applications forms or log in details for online applications
  • Correspondence regarding University scholarships or bursaries
  • Details about your current income and expenditure (including copies of recent bank statements for all
accounts held in your and your partner’s (if living as a couple) name.

You might also find the information on our Managing your Money pages helpful.

If you are a current student, please book via Advice Zone Online:

Book appointment using Advice Zone Online

If you experience difficulties doing this, please call (01443) 483778 between 9 am – 12 pm Mon-Fri (excluding Bank Holidays/University Closure Days).

Please note that Money Advice appointments can be booked to deal with all money-related topics, including assistance with Student Support (formerly Hardship) Fund applications.

There are both pre-bookable appointments and 'reserved’ appointments (which will become available to book on the morning of the appointment).

Please note that only 'bookable-on-the-day’ reserved appointments will be available for the first two weeks of term and can be booked after 8.30 am on a daily basis from 17 September 2018.

'Bookable-on-the-day’ Reserved Appointments

These appointments are available to book online from 8.30 a.m. on the day of the appointment. They are 20 minutes duration and are for quick general queries and form checking.

Please note that you may be asked to book in for an advice appointment if there is not sufficient time to deal with your query during a 20 minute bookable-on-the-day appointment.

Pre-bookable Appointments

Pre-bookable Appointments are for more in-depth queries, such as checking regulations, assisting with budgeting, contacting student finance regarding issues and help with completing forms.

Student Support Fund Application Appointments

These appointments deal only with queries in relation to the Fund, such as checking applications before submission, queries around additional information and evidence requested by the team and will be available after the Fund opens at the beginning of October.

Need to Cancel Your Appointment?

If you are unable to attend your appointment, or no longer need the appointment, please cancel via Advice Zone Online, or contact us on (01443) 483778 as soon as possible. This allows us to offer the appointment to other students in need.


Please note, personal data will be transferred to the Student Services online diary system and stored according to the Data Protection Act 2018. The data that you provide is kept on an independent server that is only accessed by Student Services staff and used for administrative purposes. Your data will be deleted in the summer vacation if you have not had an appointment within the preceding three years. By proceeding with the online booking system you are agreeing to your details being stored in this way.